Car Rental – Damage Management Policy
At Travoassist.com, we understand that most renters drive responsibly and that damage incidents are uncommon. However, if your rental vehicle is damaged, it’s important to know how such situations are handled.
This Damage Management Policy explains how charges may apply if damage occurs to your rental car. Please also review our Terms & Conditions for full details.
Liability for Vehicle Damage
Your responsibility for damage depends on the protection coverage you selected at the time of booking:
- In some cases, you may not be liable at all
- In other cases, you may be partially responsible
- In certain situations, you may be fully responsible
For exact coverage terms, please refer to your booking details and our Terms & Conditions.
Types of Damage
Charges vary depending on the type and severity of the damage:
Light Damage Minor scratches, small dents, paint chips, or loss/damage of keys, accessories, or documents.
Tyre Replacement Damage that requires replacing one or more tyres.
Serious Damage Damage more significant than light damage or tyre replacement but not considered a total loss.
Total Loss When the vehicle is beyond economical repair or deemed unsafe to fix.
Damage Identified at Vehicle Return
When you return the vehicle, it will be inspected in your presence.
Light Damage
- You will receive an invoice
- Charges will include a Light Damage Administration Fee as per the Tariff Guide
Serious Damage or Total Loss
- A vehicle return statement
- Photographs of the damage
- Serious Damage / Tyre / Windscreen Administration Fees
- Engineer’s Assessment Fee (except for tyre/windscreen cases)
- Loss of use charges for vehicle downtime
Damage Identified After Rental Completion
If damage is discovered after the vehicle has been returned and you’ve left the location, we will send you:
- A detailed return report
- Photographic evidence
- An invoice including applicable administration fees, engineer’s fees (if required), and loss-of- use charges
Claims & Disputes
If you disagree with any damage-related charges or wish to raise a concern:
- You must contact us within 14 days of receiving the damage documentation
- If we do not hear from you within this period, invoicing may proceed
Contact Us
For questions about your damage invoice or to submit a dispute, please contact:
