Our Service Fees
Travoassist.com charges service fees to cover the cost of processing bookings and providing customer support. These fees apply in addition to airline, hotel, car rental, or cruise provider charges and are based on the type of service booked.
Transaction Service Fees
| Service Type | Applies To | Fee Code | Maximum Fee |
|---|---|---|---|
| Online Air Transaction Fees | Domestic & International Flights | Fees ◊ | Up to $75 (per passenger, per ticket) |
| Online Hotel Transaction Fees | All Hotels | Fees ◊ | Up to $35 (per night, per room) |
| Online Car Rental Transaction Fees | All Car Rentals | Fees ◊ | Up to $40 (per rental) |
| Online Cruise Transaction Fees | All Cruises | Fees ◊ | Up to $200 (per passenger) |
Service Fee Policy
Service fees are shown in your local currency on the payment page and may vary by traveler type (adult, child, infant, senior, student, or military). These fees are generally non-refundable and may change without prior notice.
Cancellations made within 24 hours of booking confirmation may qualify for a refund of transaction fees, where permitted by the supplier. Fees for cancellations made after 24 hours are non-refundable. You will only be charged the final total amount quoted by our agent or displayed at checkout.
Exclusions from Standard Service Fees
- Up to $37.50 per passenger for online holiday package bookings
- Up to $150 per passenger for business or first-class flight bookings
- Up to $75 per passenger for open-jaw or multi-city itineraries
- Up to $30 per passenger in high-fraud-risk cities
- Up to $41.25 per passenger for bookings involving different dates or nearby airports
- Up to $150 per passenger for cruise bookings
- Up to $75 per passenger for unaccompanied minor tickets
Contact Center Booking Fees
Bookings made through our contact center may carry higher service fees than online bookings due to the added complexity and agent involvement. Fees may range from $11.25 to $187.50 per passenger (or up to $93.75 for senior travelers).
Important Notice
All service fees are subject to change at any time without notice. You will only pay the final price shown at checkout or confirmed by our agent. Please review your total carefully before completing your reservation.
Additional Information
For complete details about service and booking fees, please review our Terms & Conditions.
