Terms and Conditions

Terms and Conditions

Effective Date: April 10, 2026

1. Introduction and Scope of Terms

The website Travoassist.com (the “Website”) is operated by Travoassist (“Company,” “we,” “us,” or “our”). This Website is provided solely to assist customers worldwide in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations, and transacting business with third-party travel suppliers.

These Terms of Use govern your access to and use of the Website, including any content, functionality, and services offered on or through Travoassist.com, whether as a guest or a registered user.

2. Acceptance of Terms

Please read these Terms of Use carefully before using the Website. By accessing or using the Website, or by clicking to accept the Terms of Use when this option is presented, you acknowledge and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

Important: If you do not agree to these Terms of Use or the Privacy Policy, you must immediately cease all access to and use of the Website.

3. Eligibility and User Representation

This Website is offered and available to users who are 18 years of age or older. By using this Website, you represent and warrant that:

• You meet the minimum age requirement of 18.
• You possess the legal authority to enter into a binding legal obligation.
• All information you provide on the Website is true, accurate, current, and complete.
• Your use of the Website is strictly for making or managing legitimate travel reservations for yourself or for others for whom you are legally authorized to act.

4. Booking Validation and Security

To protect our users and the Company from fraudulent activity, Travoassist reserves the right to request additional documentation (such as government-issued ID or cardholder authorization) for any reservation requiring further validation.

• Cancellation Rights: Failure to provide the requested documentation within the specified timeframe may result in the immediate cancellation of the reservation at our sole discretion.

5. Revisions and Updates

We may revise and update these Terms of Use from time to time to reflect changes in the law or our business practices.

• Effective Date of Changes: All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter.
• Your Responsibility: Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page periodically to stay informed of any binding updates.

6. Website Access and Account Security

We reserve the right to withdraw or amend this Website, along with any services or materials provided through it, at our sole discretion and without notice. Travoassist shall not be liable if, for any reason, all or any part of the Website is unavailable at any time or for any duration. From time to time, we may restrict access to specific sections of the Website, or the entire Website, to users, including registered account holders.

Your Responsibilities:

• Technical Access: You are responsible for making all arrangements necessary for you to have access to the Website (e.g., internet connection and hardware).
• Third-Party Access: You must ensure that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them.
• Accuracy of Information: To access certain features, you may be asked to provide registration details. It is a condition of your use of the Website that all information you provide is accurate, current, and complete. All information provided is governed by our Privacy Policy.

Account Protection: If you choose, or are provided with, a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. Your account is personal to you, and you agree not to provide any other person with access to this Website using your credentials. You agree to notify us immediately of any unauthorized access to or use of your account. We reserve the right to disable any user identifier at any time if, in our opinion, you have violated any provision of these Terms of Use.

7. Intellectual Property Rights

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Travoassist, its licensors, or other providers of such material. These assets are protected by United States and international laws, including copyright, trademark, patent, and trade secret regulations.

Permitted Use: These Terms of Use permit you to use the Website for your personal, non- commercial use only . You must not reproduce, distribute, modify, create derivative works of, publicly display, or republish any of the material on our Website, except as follows:

• Your computer or mobile device may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
• You may store files that are automatically cached by your Web browser for display enhancement purposes.
• You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.

Prohibited Actions: You must not:

• Modify copies of any materials from this site.
• Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
• Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.

8. Trademarks

The Travoassist name, the Company logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of Travoassist. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

9. Unauthorized Commercial Use

Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms and may violate copyright, trademark, and other laws. If you wish to make any use of material on the Website other than that set out in this section, please address your request to: info@travoassist.com.

10. Prohibited Uses

You may use the Website only for lawful purposes and in accordance with these Terms of Use. Travoassist reserves the right to terminate your access to the Website or any of our services immediately, without notice, if we determine, in our sole discretion, that you are misusing the platform or attempting to circumvent our operational rules.

Legal Recourse: If you engage in prohibited actions, we reserve the right to pursue legal action to recover losses, including but not limited to lost revenue, legal fees, and administrative costs. We may also seek injunctive relief through court orders to prevent further misuse.

You agree not to use the Website:

• Illegal Activity: In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
• Exploitation of Minors: For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or asking for personally identifiable information.
• Content Violations: To transmit, or procure the sending of, any material which does not comply with the Content Standards set out in these Terms.
• Spam & Solicitation: To transmit any advertising or promotional material, including "junk mail," "chain letters," "spam," or any other similar solicitation.
• Impersonation: To impersonate or attempt to impersonate Travoassist, a Travoassist employee, another user, or any other person or entity.
• Interference: To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm Travoassist or users of the Website.
• Competitive Harm: To attempt to replicate our business model, compete with our services, or harass our third-party travel partners.

Additionally, you agree not to:

• Technical Sabotage: Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Website.
• Automated Scraping: Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.
• Unauthorized Monitoring: Use any manual process to monitor or copy any of the material on the Website for any unauthorized purpose without our prior written consent.
• Cyber Attacks: Introduce any viruses, Trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
• Unauthorized Access: Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.

11. User Contributions

The Website may contain interactive features such as forums, review sections, or chat functions (collectively, "Interactive Services") that allow users to post, submit, or transmit content or materials (collectively, "User Contributions"). All User Contributions must comply with the Content Standards set out in these Terms.

Ownership and Rights: Any User Contribution you post to the site will be considered non- confidential and non-proprietary . By providing any User Contribution on the Website, you grant us and our affiliates and service providers the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose.

User Responsibility: You represent and warrant that:

• You own or control all rights in and to the User Contributions and have the right to grant the license granted above.
• All of your User Contributions do and will comply with these Terms of Use.
• Liability: You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not Travoassist, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness. We are not responsible or liable to any third party for the content or accuracy of any User Contributions posted by you or any other user of the Website.

12. Monitoring and Enforcement; Termination

We reserve the right to:

• Content Control: Remove or refuse to post any User Contributions for any or no reason in our sole discretion.
• Discretionary Action: Take any action with respect to any User Contribution that we deem necessary or appropriate if we believe such contribution violates the Terms of Use, infringes any intellectual property right, threatens the personal safety of users, or could create liability for the Company.
• Identity Disclosure: Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
• Legal Action: Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Website.
• Termination: Terminate or suspend your access to all or part of the Website for any or no reason, including without limitation, any violation of these Terms of Use.

Legal Cooperation: You waive and hold harmless the Company and its affiliates, licensees, and service providers from any claims resulting from any action taken by the Company during, or as a consequence of, investigations by either the Company or law enforcement authorities.

13. Content Standards

These standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable federal, state, local, and international laws and regulations.

Prohibited Content: Without limiting the foregoing, User Contributions must not:

• Contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
• Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
• Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.
• Be likely to deceive any person or give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.
• Promote any illegal activity, or advocate, promote, or assist any unlawful act.

14. Copyright Infringement (DMCA)

If you believe that any User Contributions violate your copyright, please send us a notice of copyright infringement to info@travoassist.com. It is the policy of Travoassist to terminate the user accounts of repeat infringers.

15. Reliance on Information Posted

The information presented on or through the Website is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website.

This Website includes content provided by third parties, including materials provided by other users, bloggers, and third-party travel suppliers. All statements and/or opinions expressed in these materials are solely the opinions and the responsibility of the person or entity providing those materials.

16. Changes to the Website

We may update the content on this Website from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.

17. Information About You and Your Visits to the Website

All information we collect on this Website is subject to our Privacy Policy. By using the Website, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

18. Communications and Consent to Contact

By providing your personal information and utilizing our Services to make bookings or inquiries, you grant Travoassist and our third-party travel partners express permission to contact you via telephone, email, SMS/text message, push notifications, or other reasonable communication methods.

• TCPA Compliance & Waivers: You acknowledge and agree that we may contact you for account management, booking fulfillment, or promotional purposes even if your telephone number is currently listed on any internal, state, or federal "Do Not Call" list.
• Automated Systems: You consent to receiving communications via automated telephone dialing systems or artificial/pre-recorded messages.
• Call Recording: To ensure quality of service and accurate records of travel instructions, customer service calls may be monitored or recorded by us or our partners, subject to applicable laws and initial notification.
• Third-Party Consent: If you provide contact details for a travel companion, you represent and warrant that you have obtained their express consent to be contacted by us or our partners.
• Duration: These permissions remain in effect even if you deactivate your account or cease using the Website, until such a time as you formally opt out via our designated channels.

19. Fraudulent Information and Indemnification

The submission of false, misleading, or fraudulent information—including the use of unauthorized names, emails, or phone numbers—is strictly prohibited.

• Impact: Such actions cause significant operational harm to Travoassist and our travel partners and may waste critical resources.
• Liability: If you knowingly provide false information, you agree to indemnify and hold harmless Travoassist and its partners for any resulting costs, damages, or legal fees. We reserve the right to report fraudulent activity to the appropriate legal authorities.

20. Terms of Sale and Other Provisions

All purchases, bookings, and financial transactions made through the Website are governed by our Terms of Sale, which are hereby incorporated into these Terms of Use. Additional specific rules or conditions may apply to particular features or services (e.g., specific airline or hotel policies), and those terms are included here by reference.

21. Linking to the Website and Social Media Features

You may link to our homepage, provided you do so in a manner that is fair, legal, and does not damage our reputation or suggest any form of association, approval, or endorsement on our part where none exists.

Prohibited Linking Practices:

• You must not establish a link from any website that you do not own.
• The Website must not be framed on any other site, nor may you create a link to any part of the Website other than the homepage.
• You agree to cooperate with us in causing any unauthorized framing or linking immediately to cease. We reserve the right to withdraw linking permission without notice.

22. Links from the Website

If the Website contains links to other sites and resources provided by third parties (including advertisements and sponsored links), these links are provided for your convenience only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk.

23. No Agency Relationship

Travoassist is an independent travel intermediary. Nothing in these Terms of Use, or your use of the Website, shall be construed as creating an agency, partnership, joint venture, or fiduciary relationship between you and Travoassist. Our role is strictly limited to facilitating travel information and reservations between you and third-party travel suppliers.

24. Booking on Behalf of Third Parties

If you make a booking or request for a third party (e.g., a family member, friend, or colleague), you are responsible for ensuring that all provided information—including the cardholder’s billing address and telephone number—is accurate and matches the records of the relevant financial institution.

• Duty to Inform: You must inform the third party of all applicable terms, rules, and restrictions, including these Terms of Use.
• Indemnification: You agree to indemnify and hold Travoassist and its partners harmless against any liabilities, losses, or legal claims (including defense costs) arising from your failure, or the third party's failure, to fulfill these obligations.
• Financial Responsibility: You remain fully responsible for all charges and fees related to the request; Travoassist is under no obligation to issue refunds for errors made by the booking party.

25. Disclaimer of Warranties

Travoassist cannot and does not guarantee or warrant that files available for downloading from the Website or the internet will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures to satisfy your particular requirements for anti-virus protection and for maintaining a means external to our site for any reconstruction of lost data.

TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF- SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE.

YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

26. Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL TRAVOASSIST, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS (COLLECTIVELY, "COVERED PARTIES") BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, OR ANY CONTENT ON THE WEBSITE.

This limitation covers:

• Loss of profits, business interruption, or loss of data.
• Errors, inaccuracies, or technical malfunctions in the Website’s content or software.
• The acts, errors, omissions, representations, warranties, breaches, or negligence of any third-party travel suppliers (who are independent contractors and not agents of Travoassist).
• Personal injury, property damage, or other damages resulting from your travel bookings.
• Events beyond our control, including acts of God, strikes, weather, or government actions.

27. Indemnification and Chargeback Protection

You agree to defend, indemnify, and hold harmless Travoassist and its Covered Parties from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of your violation of these Terms or your misuse of the Website.

Specifically, you agree to indemnify us for any airline debit memos or credit card chargebacks resulting from:

1. Issues or disputes regarding the services provided by an airline, hotel, or car rental agency.
2. Unauthorized charges made by family members, friends, or associates with access to your credit card or account.
3. Your failure to comply with the travel supplier’s specific rules and restrictions.

28. Governing Law and Jurisdiction

All matters relating to the Website and these Terms of Use, and any dispute or claim arising therefrom or related thereto, shall be governed by and construed in accordance with the internal laws of the State of New York (the state in which Travoassist operates), without giving effect to any choice or conflict of law provision or rule.

Any legal suit, action, or proceeding arising out of, or related to, these Terms of Use or the Website shall be instituted exclusively in the federal courts of the United States or the courts of the State of New York, in each case located in the County of New York. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

29. Dispute Resolution and Arbitration

Travoassist is committed to customer satisfaction. If you have a concern or dispute regarding the Website, our customer service, a booking, or our Privacy Policy, you agree to first contact us at info@travoassist.com to allow us the opportunity to resolve the matter informally.

• Negotiation Period: We will attempt to resolve your issue within sixty (60) days of receipt of your notice.
• Legal Action: If we are unable to reach a resolution within this period, you may pursue the matter through binding arbitration or in small claims court, as governed by the jurisdiction outlined in these Terms.

30. Supplemental Booking Terms

These Booking Services terms supplement our main Terms of Use and apply specifically when you use our Website to reserve travel services (e.g., flights, hotels, car rentals). All other provisions of the Terms of Use remain in full force and effect.

31. Compliance with Travel Provider Rules

By booking through Travoassist, you agree to abide by the terms and conditions of purchase imposed by any travel supplier (e.g., airlines, hotels, or rental agencies) with whom you elect to transact.

• Supplier Requirements: This includes payment of all amounts when due and compliance with the supplier's rules regarding fares, availability, and service usage.
• Consequences of Violation: Failure to comply with a supplier's rules may result in:
• The cancellation of your reservation.
• Denial of access to flights, hotels, or services.
• Forfeiture of any monies paid for such reservations.
• Travoassist debiting your account for any costs we incur as a result of such violation.
• Personal Responsibility: You are solely responsible for all charges, fees, duties, taxes, and assessments arising out of your use of this Website.

32. Limitation of Responsibility for Suppliers

Travoassist acts as an intermediary only. We are not responsible for any acts, omissions, or financial insolvency of travel providers, including but not limited to bankruptcy, reorganization, or complete cessation of operations. If a travel provider fails to provide the service booked, your sole recourse is with that provider, and you agree that Travoassist shall have no financial liability to you.

33. Accessibility Requirements

Travoassist does not possess specific information regarding the suitability of travel bookings for individuals with disabilities. For detailed information regarding accessibility features or special requirements, you must contact the travel provider directly.

34. International Travel and Documentation

International travel involves inherent risks. It is your sole responsibility to ensure you possess all required travel documents, including valid passports, visas, and health certifications.

• Travel Advisories: We strongly recommend reviewing official government advisories prior to booking. For U.S. travelers, please consult:
• U.S. Department of State (Travel Advisories & Passports)
• Centers for Disease Control and Prevention (CDC) (Travel Health)
• Documentation Failure: Travoassist is not liable for denied boarding, entry restrictions, or disruptions caused by incomplete documentation or failure to comply with destination-specific government requirements.

35. Currency and Exchange Rates

Prices on Travoassist are displayed in the currency selected at the time of booking. For U.S.- based users, transactions are typically processed in U.S. Dollars (USD).

• Fluctuations: While we aim for price accuracy, final charges may vary slightly due to exchange rate fluctuations or bank processing times.
• Bank Fees: If you use a card with a different billing currency than the transaction currency, your bank may apply conversion rates and foreign transaction fees. Travoassist does not control or receive these fees.
• Refund Variations: Eligible refunds are processed in the original transaction currency . Due to exchange rate shifts between the date of purchase and the date of refund, the credited amount may be higher or lower than the original charge. Travoassist is not responsible for these differences.

36. Payment Methods and Transaction Processing

Travoassist accepts major credit and debit cards, including Visa, MasterCard, and American Express, primarily issued within the United States.

• Split Transactions: Your total booking amount may occasionally be processed as multiple transactions (e.g., separate charges for airfare, taxes, or Travoassist service fees). Regardless of the number of line items on your statement, the total amount charged will not exceed the final price displayed at checkout .
• Booking Finality: Hotel and car rental reservations are only considered "Confirmed" once you receive a final confirmation email. Certain reservations may require full or partial prepayment depending on the supplier's policy.
• Fare Changes: If a fare or availability changes before your payment is fully processed, we will notify you. You will have the option to accept the new terms or decline the transaction at no cost.
• Fraud Prevention: To protect our customers, Travoassist may perform verification checks, temporarily hold high-risk transactions, or contact your card issuer to verify the payment.

37. Promotions, Discounts, and Newsletter Codes

Promo codes are offered at our discretion and are primarily applicable toward reducing Travoassist service fees.

• Usage Rules: Codes must be entered at checkout, are non-transferable, have no cash value, and cannot be combined with other offers.
• Limitations: Discounts are limited to the value of the service fee or the code’s value, whichever is lower.
• Corrections: We reserve the right to cancel bookings if a promo code was applied due to a technical error. Discounts cannot be applied retroactively after a booking has been completed.

38. Airline Booking Terms and Conditions

All airline tickets are subject to the specific Conditions of Carriage of the ticketing airline. Your primary contract for transport is with the airline, not Travoassist.

• Price Errors: In the event a flight is listed at an incorrect price due to a technical error by the airline or our systems, we reserve the right to cancel the request before payment is finalized. If your card has already been charged, a full refund will be issued.
• Frequent Traveler Programs: We do not guarantee that frequent flyer miles, upgrades, or loyalty points will apply to bookings made through our platform. Please verify eligibility with the airline directly.
• Code Share Agreements: Some flights are operated by a partner airline under a "Code Share" agreement. It is your responsibility to verify which carrier is the operating carrier for check-in purposes.

39. Hazardous Materials and TSA/FAA Compliance

For the safety of all passengers, federal law prohibits the carriage of hazardous materials aboard aircraft in your luggage or on your person.

• Prohibited Items: This includes, but is not limited to: explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials.
• US Regulations: In the United States, these rules are strictly enforced by the Transportation Security Administration (TSA) and the Federal Aviation Administration (FAA). Violations can result in significant civil or criminal penalties (up to $50,000 per violation and/or imprisonment).
• Exceptions: Limited exceptions exist for small quantities of medicinal or toilet articles. For a full list of permitted and prohibited items, please visit the TSA website.
• Liability: Travoassist is not responsible for any delays, confiscations, or penalties resulting from your failure to comply with these federal safety regulations.

40. Prohibited Ticketing Practices

Airlines strictly prohibit certain ticketing maneuvers designed to circumvent their fare structures. By using this Website, you agree not to engage in:

• Hidden-City Ticketing: Booking a flight to a destination beyond your intended stop because the fare is cheaper.
• Point-Beyond Ticketing: Booking a seat for a destination you do not intend to visit to exploit lower fares.
• Back-to-Back Ticketing: Booking overlapping round-trip tickets to circumvent minimum stay requirements.
• Sequential Use: Airlines require flight coupons to be used in the exact order shown on the itinerary. Failure to use a segment (e.g., missing the first leg of a flight) typically results in the automatic cancellation of all remaining segments.

Indemnification: Travoassist does not guarantee that airlines will honor tickets involving these practices. You agree to indemnify Travoassist for any airline claims, fare differences, or penalties resulting from these actions.

41. Taxes, Fees, and Itinerary Changes

• Government Taxes & Fees: All fares include applicable government taxes and airline fees at the time of purchase. Any retroactive tax increases imposed by a government entity after booking are your responsibility.
• Entry/Exit Fees: Some international destinations charge "Entry" or "Exit" fees not included in the ticket price. These must be paid locally by the traveler.
• Itinerary Changes: Changes are subject to airline availability and fare rules. You will be responsible for the fare difference plus any airline change fees and Travoassist processing fees.

42. Cancellation and Refund Policy

Unless explicitly stated otherwise at the time of booking, all airline tickets and Travoassist service fees are non-refundable.

• 24-Hour Cancellation: Requests made within 24 hours of booking may be eligible for cancellation, subject to a Travoassist processing fee.
• Post-24 Hour Policy: Cancellations made after 24 hours are governed strictly by the airline’s fare rules (which often result in non-refundable status or future flight credit only).
• No-Shows: If you do not intend to board a flight, you must notify us or the airline at least four (4) hours prior to departure. Failure to do so will result in a "No-Show" status, and the entire value of the ticket will be forfeited.
• Low-Cost Carriers: Tickets for low-cost carriers (e.g., Spirit, Frontier, Ryanair) are 100% non-refundable.

43. Schedule of Post-Ticketing Fees

All Travoassist service fees are per-passenger, per-ticket, and are non-refundable. These fees are in addition to any penalties charged by the airline or travel supplier.

A. Agent-Assisted Cancellations (Within 24 Hours)

B. Cancellations, Refunds, and Exchanges (After 24 Hours)

C. Special Agent Assistance Fees ($50 - $100)

Travoassist charges a service fee to advocate on your behalf with airlines for specialized requests, including:

• Death/Bereavement or Medical Waivers
• Name Corrections or Name Changes (subject to airline approval)
• Military-related changes
• Unaccompanied Minor (UNMR) support
• Ticket Validity extensions or Reinstatements

44. Final Provisions

• No Agency: Travoassist acts solely as an intermediary. We do not control airline scheduling or seating.
• Documentation: It is your responsibility to ensure your passport and visas are valid for the entire duration of your trip.
• Contact: For all cancellation or change requests, please contact our 24/7 support team at +1 (844) 204-3120 or info@travoassist.com.

45. Detailed Refund Procedures

To ensure security and accuracy, all cancellation and refund requests must be initiated via telephone with our customer support team.

Eligibility for Refunds: A refund may only be processed if the following conditions are met:

• The airline’s specific fare rules allow for cancellation and refund.
• The ticket has not reached "No-Show" status (failure to notify the airline/agency of a cancellation at least 4 hours before departure).
• Travoassist is able to successfully secure waivers from the travel supplier.

Processing and Timelines:

• Acknowledgement: Upon requesting a cancellation, you will receive an email acknowledgement with a tracking number. This email is a receipt of your request only and does not guarantee that a refund will be issued.
• Waivers: We will petition suppliers for waivers where eligible, but the supplier’s decision is final and binding.
• Timeline: If approved, the refund process typically takes 60 to 90 days to appear on your statement.
• Fee Structure: Travoassist booking fees are non-refundable. We charge a post- ticketing service fee (see Schedule of Fees) for authorized refunds. If the supplier ultimately denies the refund, we will refund our post-ticketing fee, but the original booking fees remain non-refundable.

46. Special Requests, Baggage, and Check-In

• Automated Web Check-In: By opting for automatic check-in services, you authorize Travoassist to act on your behalf and acknowledge the airline's terms and conditions as your representative.
• Special Requests: Preferences for seating, meals, or frequent flyer credit are not guaranteed. These are subject to airline discretion. We recommend contacting the airline directly 24–48 hours before departure to confirm.
• Baggage Policies: Most airlines now charge for checked and/or carry-on baggage. These fees are paid directly to the airline and are non-refundable. It is your responsibility to verify baggage weight and size limits with the carrier.

47. Combo Fares and Itinerary Types

• Combo Fares: A "Combo Fare" itinerary consists of two or more independent one- way tickets. Each ticket is governed by its own unique airline terms, cancellation policies, and fees.
• Separate Management: If one flight in a Combo Fare is delayed or cancelled, it does not automatically entitle you to a refund or change on the other ticket(s). You are responsible for managing each segment separately.

48. Hotel Booking Terms

• Check-In Requirements: You must present a valid government-issued ID and a credit/debit card (or cash deposit) upon arrival. This deposit is held by the hotel for incidentals and is entirely separate from your payment to Travoassist.
• Occupancy & Age: Hotels generally guarantee bedding for two adults. Extra guests or rollaway beds may incur additional fees. You must be at least 18 years of age (or the local legal age) to check in.
• Late Arrival & No-Shows: If you will be arriving late, you must notify the hotel directly. Failure to check in on the first night of a reservation may result in the hotel cancelling the entire stay without a refund.
• Accessibility: For specific disability-related needs (e.g., ADA-compliant rooms or service animal policies), you must contact the hotel directly before booking. Travoassist cannot guarantee the fulfillment of accessibility requests.
• Hotel Price Errors: In the event of an obvious pricing error by the hotel, we reserve the right to cancel the booking even if it has been confirmed or charged. In such cases, a full refund of the amount paid to us will be issued.

49. Mandatory Hotel Fees (Resort Fees)

Please be advised that the total price displayed by Travoassist covers the base room rate, applicable taxes, and specifically selected amenities.

• Excluded Charges: Many hotels, particularly in major tourist destinations, impose mandatory "Resort Fees," "Facility Fees," or "Utility Surcharges" that are collected directly by the hotel at check-in.
• Responsibility: These local fees are not included in your Travoassist booking total and remain the sole responsibility of the traveler.

50. Rental Car Booking Terms

Car rentals are governed by the standard rental agreement of the specific provider (e.g., Hertz, Avis, Enterprise), which you will sign at the time of pick-up.

• Third-Party Contract: Travoassist is not a party to the rental contract. Any disputes regarding vehicle condition, insurance, or local service must be resolved with the provider.
• Age Requirements: The minimum age for booking a rental car is 19. However, drivers under the age of 25 frequently incur a "Young Driver Surcharge," and additional drivers typically incur extra fees.
• Merchant of Record: For "Retail Price" rentals, Travoassist acts only as a facilitator. Your credit card guarantees the booking, but the rental company is the merchant of record and will charge you at the time of pick-up.
• Requirements: You must present a valid driver’s license and a major credit card in the driver’s name. Debit cards are often not accepted or may require significant deposits. Specific vehicle models are never guaranteed; only vehicle "categories" (e.g., Economy, SUV) are reserved.

51. Airport Parking Terms and Requirements

Travoassist acts as an agent for independent car park providers. When you book parking, you enter into a direct contract with the parking operator.

Booking and Identification:

• You must provide the vehicle’s make, model, and registration number at the time of booking.
• You must present your Confirmation Voucher and the credit card used for the booking upon arrival.
• Liability: The parking provider is only liable for proven negligence. No claims for vehicle damage will be considered once the vehicle has left the parking facility.

Operational Requirements:

• Dual Charges: When booking parking, your statement may show two separate charges: one from the parking provider and one from Travoassist. Together, these equal the total price shown at checkout.
• Payment Completion: All charges must be paid in full before the vehicle can be removed from the facility. Personal checks are not accepted.

52. Parking Cancellation Policy

• Process: To be valid, all parking cancellations must be processed through Travoassist customer support.
• Fees: All parking bookings include a non-refundable booking fee and a Management and Maintenance Service (MMS) fee, which are forfeited upon cancellation.
• Refund Eligibility: Refunds of the base parking amount vary by provider. No refunds are issued for "No-Shows" or for stays that are unused or shortened.
• Force Majeure: We are not liable for parking cancellations caused by strikes, capacity issues, technical failures, or other events beyond our control.

53. Cruise Booking Terms and Pricing

All cruise prices displayed on Travoassist are typically quoted in U.S. Dollars (USD) per person, based on double occupancy, unless otherwise specified.

• Pricing Components: Displayed cruise fares may not include government taxes, port fees, fuel surcharges, or gratuities unless explicitly stated. A non-refundable Travoassist service fee applies to each cruise booking.
• Name Verification: You must ensure that passenger names match the traveler's passport exactly. Cruise lines are exceptionally strict regarding name changes; any modification requested after booking will incur significant penalties from both the cruise line and Travoassist.
• Special Requirements:For medical accommodations, oxygen requirements, or traveling with infants, you must contact our Cruise Experts directly. While we will notify the cruise line of your needs, fulfillment is at the sole discretion of the carrier.

54. Cruise Cancellations and Refunds

Cruise cancellation policies are significantly more stringent than airline or hotel policies.

• Refund Eligibility: Refundable rates, where applicable, apply only to the cruise deposit (excluding processing fees) and are subject to the timeline below.
• Ineligible Bookings: Contractual group blocks, "Flash Sales," and chartered sailings are generally 100% non-refundable from the moment of booking.
• Procedure: To modify or cancel a cruise, you must contact Travoassist directly. Passenger counts and cabin configurations cannot be changed once a booking is finalized.

Cruise Cancellation Fee Schedule (Per Person)

Note: Failure to pay the final balance by the due date indicated in your confirmation email may result in the automatic cancellation of your booking and forfeiture of your deposit.

55. General Online Service Fee Schedule

Travoassist charges a service fee for the processing of online travel transactions. These fees are non-refundable and are in addition to the base fare and taxes charged by the travel supplier.

Offline/Phone Transactions: Service fees and deposits paid for offline (agent- assisted) transactions are 100% non-refundable under all circumstances.

56. Contact Information

For questions regarding these Terms and Conditions, or to request changes to your travel itinerary, please contact us:

Email: info@travoassist.com

Address: 447 Broadway FL 2, New York, NY 10013, USA

Phone: +1 (844) 204-3120