Terms of Use
The website Travoassist.com is designed to help customers worldwide plan, book, and manage their travel arrangements. By accessing or using this Website, you agree to comply with and be bound by the Terms and Conditions set out below. These Terms apply to all travel-related services and transactions conducted through the Website and are governed by applicable laws.
Scope of These Terms
These Terms of Use form a legally binding agreement between you and Travoassist.com. They govern your access to and use of the Website, including all content, features, functionality, and services offered—whether you are browsing as a guest or using a registered account.
The Website is provided solely for the purpose of:
- Accessing travel-related information
- Checking availability of travel products and services
- Making legitimate travel reservations
- Conducting transactions with travel suppliers
Any other use of the Website is strictly prohibited.
Acceptance of Terms
Please read these Terms of Use carefully before using the Website. By accessing or using Travoassist.com, or by clicking to accept these Terms when prompted, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy, which is incorporated by reference.
If you do not agree with these Terms or the Privacy Policy, you must not use the Website.
Eligibility
This Website is intended for individuals who:
- Are 18 years of age or older, and
- Have the legal capacity to enter into binding agreements
By using this Website, you represent and warrant that you meet these requirements. If you do not, you must immediately stop using the Website.
User Representations
By using Travoassist.com, you confirm that:
- You are at least 18 years old
- You have the legal authority to make bookings for yourself or others
- All information you provide is accurate, complete, and up to date
- Your use of the Website is for legitimate personal or authorized travel purposes
We may request verification documents (such as ID or payment authorization). Failure to provide them may result in cancellation without liability to us.
Updates to These Terms
We may revise these Terms at any time. Changes take effect immediately upon posting. Your continued use of the Website after updates are posted means you accept the revised Terms. Please review this page regularly.
Website Access and Account Security
We may modify, suspend, or withdraw the Website or any service at any time without notice. You are responsible for:
- Having the necessary devices and internet access
- Ensuring anyone using your connection complies with these Terms
If you create an account or use interactive features:
- Provide accurate and complete information
- Keep your login credentials confidential
- Do not share your account
- Notify us immediately of any unauthorized access
- Log out after each session, especially on shared devices
We may suspend or terminate your account if you violate these Terms or pose a security risk.
Intellectual Property Rights
All Website content—including text, images, graphics, logos, videos, software, and design—is owned by Travoassist.com or its licensors and protected by intellectual property laws.
You may use the Website only for personal, non-commercial purposes. You may not:
- Copy, reproduce, distribute, modify, or republish content
- Use images or videos separately from their accompanying text
- Remove copyright, trademark, or legal notices
Limited exceptions include temporary browser storage or printing pages for personal use. No ownership rights are transferred to you.
Permission requests: info@travoassist.com
Trademarks
The Travoassist name, logo, and branding are trademarks of Travoassist.com or its partners. You may not use them without prior written permission. All third-party trademarks belong to their respective owners.
Prohibited Uses
You agree to use the Website only for lawful purposes. You must not:
- Violate any laws
- Harm or exploit minors
- Submit misleading or unlawful content
- Send spam or unsolicited promotions
- Impersonate Travoassist or others
- Disrupt Website operations
- Use bots, scrapers, or automation tools
- Introduce malware or attempt unauthorized access
- Launch DoS or similar attacks
- Compete with or exploit our business model
User Contributions & Interactive Services
If the Website offers reviews, chats, or other interactive features, any content you submit (“User Contributions”) must comply with our Content Standards.
All User Contributions are non-confidential. By posting, you grant Travoassist.com a worldwide, royalty-free, perpetual license to use and distribute your content.
You represent that you own the rights to your content and that it complies with these Terms.
We are not responsible for user-generated or third-party content.
Monitoring and Enforcement
We may remove content, disclose information to authorities, and suspend access when required. We are not liable for actions taken in good faith to comply with legal obligations.
Content Standards
User content must not:
- Be abusive, defamatory, obscene, or hateful
- Promote violence or discrimination
- Infringe rights
- Mislead or impersonate
- Encourage illegal acts
- Contain unauthorized advertising
Copyright Infringement
To report copyright concerns, email: info@travoassist.com
Repeat infringers may have accounts terminated.
Information Accuracy & Disclaimer
Website content is for general information only. We do not guarantee accuracy or completeness. Use of the Website is at your own risk.
Third-party content reflects their own views. Travoassist.com is not responsible for external content.
Website Updates
We may update, modify, or remove Website content from time to time. However, we are not obligated to ensure that all information on the Website is always current, complete, or accurate.
Privacy and Data Usage
All information collected through Travoassist.com is governed by our Privacy Policy. By using the Website, you consent to the collection, use, and disclosure of your information as described in that policy.
Use of Personal Information & Contact Consent
To process bookings or respond to inquiries, you may be required to provide personal and contact details. This information may be shared with travel suppliers and service partners to fulfill your requests.
By submitting your information, you authorize Travoassist.com and its partners to contact you by phone, email, SMS, push notifications, or other reasonable communication methods — including automated or pre-recorded messages — for:
- Booking assistance
- Account management
- Service updates
- Promotional and marketing purposes
This consent applies even if your number is listed on a “Do Not Call” registry.
You confirm that:
- You have permission to provide contact details for all travelers on your booking
- You will notify us if your contact information changes
These permissions remain valid even if your account is closed. Customer service calls may be recorded for training and quality purposes where permitted by law.
Providing false or misleading information may result in cancellation, account termination, financial loss, or legal action. You agree to indemnify Travoassist.com and its partners for damages arising from incorrect or fraudulent information.
Purchases and Additional Terms
All bookings and purchases made through Travoassist.com are subject to our Terms of Sale, which are incorporated into these Terms by reference. Additional terms may apply to specific services, promotions, or offers.
Linking to Our Website & Social Media Use
You may link to our homepage provided the link is lawful, fair, and does not harm our reputation or imply endorsement without authorization.
The Website may include social media features that allow you to:
- Share links to our content
- Send communications containing Website content
- Display limited portions of Website content
You must not:
- Link from websites you do not own or control
- Frame, mirror, or embed our Website or content
- Link to internal pages other than the homepage
- Use Website content in violation of these Terms
We reserve the right to revoke linking permission at any time without notice.
Third-Party Links
The Website may contain links to third-party websites, advertisements, or resources. These links are provided for convenience only. Travoassist.com does not control or endorse third-party content and is not responsible for any loss or damage arising from your use of third-party sites. Accessing them is at your own risk and subject to their terms.
No Agency Relationship
Travoassist.com does not act as your agent, fiduciary, or legal representative. Our role is limited to helping you search, compare, and book travel services offered by independent third-party providers.
Bookings Made for Other Travelers
If you book or submit a request on behalf of another person, you are responsible for ensuring all information provided is accurate and complete — including traveler details and payment information.
You must inform the traveler of all applicable terms, conditions, rules, and restrictions, including these Terms of Use. If you or the traveler fails to comply, you agree to indemnify and hold harmless Travoassist.com, its affiliates, and partners from any claims, losses, damages, or legal costs.
You remain responsible for all charges related to the booking. Refunds are not guaranteed.
Disclaimer of Warranties
We cannot guarantee that files, information, or materials downloaded from our Website will be free of viruses or harmful components. You are responsible for using appropriate antivirus protection and maintaining independent backup systems.
To the fullest extent permitted by law, Travoassist.com is not liable for any loss or damage resulting from malware, viruses, denial-of-service attacks, or other harmful material affecting your device or data.
The Website and its services are provided on an “as is” and “as available” basis. We make no warranties of any kind — express, implied, or statutory — including warranties of merchantability, fitness for a particular purpose, or non-infringement, except where prohibited by law.
Limitation of Liability
To the maximum extent permitted by law, Travoassist.com and its affiliates, partners, employees, and representatives shall not be liable for any damages arising from your use of — or inability to use — the Website or its services.
This includes, but is not limited to:
- Loss of profits, data, or goodwill
- Business interruption
- Unauthorized access
- Content errors
- Failed or delayed transactions
- Device damage
- Service interruptions
Travel providers are independent contractors. Travoassist.com is not responsible for their acts, omissions, negligence, or failures, or for events beyond our control such as weather, strikes, government actions, or operational disruptions.
Indemnification
You agree to defend, indemnify, and hold harmless Travoassist.com, its affiliates, partners, and service providers from any claims, damages, liabilities, or expenses (including legal fees) arising from:
- Your violation of these Terms
- Misuse of the Website
- Unauthorized use of your payment method
- Airline debit memos or chargebacks
- Issues with airlines, hotels, or rental services
Governing Law & Jurisdiction
These Terms are governed by the laws of the United Kingdom. Any legal action must be brought exclusively in the courts of the UK, and you agree to their jurisdiction.
Dispute Resolution
If you have a concern related to Travoassist.com, please contact us at info@travoassist.com. We will attempt to resolve the issue within 60 days. If unresolved, you may pursue arbitration or small claims proceedings where legally permitted.
Booking Services
These Booking Services Terms apply when you book flights, hotels, car rentals, or other travel services through Travoassist.com and supplement the main Terms of Use.
Compliance with Travel Provider Rules
You agree to comply with all rules, fare conditions, and policies set by travel providers. Failure to do so may result in:
- Booking cancellation
- Denied boarding or service
- Loss of amounts paid
- Additional charges
You are responsible for all applicable fees and taxes.
Responsibility for Travel Providers
Travoassist.com is not responsible for losses or disruptions caused by travel providers, including insolvency, service failures, or operational issues. Your sole remedy is with the provider.
Accessibility Information
We do not maintain detailed accessibility information. Travelers with accessibility needs should contact the travel provider directly before booking.
International Travel Advisory
International travel involves inherent risks. You are responsible for ensuring that you meet all passport, visa, health, and entry requirements for your destination and any transit countries.
We strongly recommend reviewing official UK government guidance before booking and traveling:
- https://www.gov.uk/foreign-travel-advice
- https://www.gov.uk/passports
- https://www.nhs.uk/using-the-nhs/healthcare-abroad/
Travoassist.com is not responsible for denied entry, missed flights, or losses resulting from failure to meet travel requirements.
Currency & Exchange Rates
Bookings may be priced and charged in different currencies based on your location or selection at checkout. Exchange rate fluctuations may cause differences between the quoted price and the amount charged by your bank. Travoassist.com is not responsible for exchange rate variations or any bank-imposed conversion or international transaction fees.
Credit & Debit Card Payments
We accept major credit and debit cards, including Visa, MasterCard, and American Express. Charges may be processed in multiple transactions to complete a booking.
A booking is confirmed only after payment authorization and a confirmation email is issued.
Some bookings require advance payment. For security reasons, high-risk transactions may be held for verification, and we may contact you or your bank to confirm details.
By completing a booking, you authorize Travoassist.com and its payment processors to charge your card for ticket issuance, verification, changes, cancellations, refunds, and related services in accordance with applicable data protection laws.
Offers & Discounts
Promo codes offered by Travoassist.com apply to our service fees only unless stated otherwise. Promo codes must be entered at checkout and cannot be combined with other offers.
- Non-transferable
- No cash value
- One-time use per customer
- Discount equals the lesser of the promo value or service fee
Some promotions may be available only through our customer support team. You may subscribe to receive promo codes via email.
Promo codes cannot be applied after a booking is completed. Travoassist.com may modify or withdraw promotions at any time without notice. If a promo code is invalid, you may proceed at the regular price or cancel the transaction.
Airline Booking Terms
Rules, Changes & Pricing
All airline tickets booked through Travoassist.com are governed by the airline’s Conditions of Carriage and fare rules. Your contract of carriage is with the airline. Airlines may change schedules or cancel flights at their discretion.
If a fare is displayed incorrectly due to technical or human error, Travoassist.com or the airline reserves the right to cancel the booking before ticketing. If payment was made, a full refund of the charged amount will be issued.
Frequent Traveler Programs
Loyalty benefits such as miles or upgrades may not apply unless explicitly stated by the airline.
Code-Share Flights
Some flights are operated by partner airlines under code-share agreements. Check-in is handled by the operating carrier. Please verify your ticket details carefully.
Hazardous Materials
Passengers are prohibited from carrying hazardous materials such as explosives, flammable substances, or corrosives in checked or carry-on baggage, except where permitted by law for limited personal-use items. Violations may result in fines or prosecution.
Prohibited Ticketing Practices
Hidden-city, point-beyond, or back-to-back ticketing is prohibited by most airlines. Tickets purchased using such methods may be canceled without refund. You are responsible for any penalties or fare differences.
Flight Coupon Usage
Most airlines require flight segments to be used in sequence. Failure to do so may result in forfeiture of remaining ticket value.
Taxes & Fees
Government taxes and airline-imposed fees are either included in the fare or itemized at checkout. Tax rates apply at purchase. Any increases imposed after ticket issuance are the passenger’s responsibility.
Travoassist.com is not responsible for foreign duties, airport taxes, or government charges beyond our own obligations.
Paper Ticket Fees
If paper tickets are requested, third-party vendors may charge additional service and shipping fees. These fees are non-refundable.
Cancellation, Change & Refund Policy
- Airline tickets and Travoassist.com service fees are non-refundable unless stated otherwise
- Cancellations after 24 hours are governed by airline fare rules
- Tickets cancelled within 24 hours may incur service fees
- No-show tickets are non-refundable
- Passengers must notify us at least 4 hours prior to departure to avoid no-show status
- Name changes are not permitted
- Low-cost carrier tickets are non-refundable
- Hotel and car rental bookings are non-refundable (service fees may be refundable where applicable)
Agent-Assisted Service Fees (Per Passenger, Per Ticket)
| Fare Type | Route | Fee |
|---|---|---|
| Economy | Domestic | $50 |
| Economy | International | $75 |
| Business / First | Any | $75 |
Cancellation & Refunds (After 24 Hours)
| Fare Type | Route | Future Credit | Refund |
|---|---|---|---|
| Economy | Domestic | $50 | $100 |
| Economy | International | $75 | $250 |
| Business / First | Domestic | $100 | $250 |
| Business / First | International | $100 | $250 |
Changes to Existing Bookings (Exchanges)
Within 10 Days of New Travel Date
| Fare Type | Route | Fee |
|---|---|---|
| Economy | Domestic | $50 |
| Economy | International | $75 |
| Business / First | Any | $100 |
Beyond 10 Days of New Travel Date
| Fare Type | Route | Fee |
|---|---|---|
| Economy | Domestic | $100 |
| Economy | International | $250 |
| Business / First | Any | $250 |
Agent-Assisted Waiver Requests
| Fare Type | Route | Fee |
|---|---|---|
| Economy | Domestic | $50 |
| Economy | International | $75 |
| Business / First | Any | $100 |
Waivers may apply to:
- Death or bereavement
- Duplicate bookings
- Infant tickets
- Medical or military reasons
- Name corrections
- No-show reinstatements
- Routing changes
- Ticket validity issues
- UNMR cases
Refund Conditions
- All cancellations must be requested by phone
- Fare rules must permit refunds
- Passenger must not be a no-show
- Airline or supplier approval is required
- Processing time: 60–90 days
- Service fees are non-refundable
- Post-ticketing fees apply if approved
Additional Services
Web Check-in
By selecting automatic check-in, you authorize Travoassist.com to complete airline acknowledgments on your behalf.
Seats, Meals & Special Requests
Not guaranteed. Paid seat or service fees are non-refundable.
Baggage Policy
Baggage fees vary by airline and fare type. Always confirm directly with the airline.
Other Airline Fees
Airlines may charge additional fees at the airport for excess baggage or special services.
Entry & Exit Fees
Some countries charge entry or exit fees not included in the ticket. Passengers are responsible.
Fare Types
- One-way, round-trip, and multi-city bookings follow airline rules
- Combo fares consist of multiple one-way tickets
- Changes and cancellations apply separately to each ticket
Hotel Booking Terms
Check-in Requirements
Guests must present a valid government-issued ID and a credit or debit card or cash deposit at check-in, as required by the hotel. Any deposits are separate from payments made to Travoassist.com.
Occupancy
Most hotel rooms accommodate up to two adults. Additional guests may incur extra charges payable directly to the hotel.
Late Arrival or No-Show
If you fail to check in or do not notify the hotel of a late arrival, your reservation may be cancelled without refund, in accordance with the hotel’s policy.
Changes and Cancellations
Hotel cancellation and modification policies vary by property. Some bookings are non-refundable, others may carry penalties, and some may allow partial or full refunds. Guests are responsible for reviewing the hotel’s cancellation policy before confirming a reservation.
For prepaid bookings, changes (if allowed) may require cancellation and rebooking at the current rate. Travoassist.com is not required to refund any amounts unless clearly stated in your booking terms.
Disability & Accessibility Needs
For accessibility requests, including service animals or special accommodations, guests must contact the hotel directly before booking. Travoassist.com does not guarantee accessibility features.
Room Preferences & Special Requests
Room types, bed preferences, smoking or non-smoking rooms, connecting rooms, or amenities are not guaranteed and depend on hotel availability. Guests should confirm these requests directly with the hotel. Travoassist.com has no control over fulfillment.
Age Requirement
Guests must be at least 18 years old or meet the hotel’s local legal age requirement. Valid ID and a payment method may be required at check-in.
Pricing Accuracy
Discounted rates may be non-refundable or non-changeable. While we strive to display accurate pricing, Travoassist.com reserves the right to cancel or refuse bookings if a price or detail is incorrect due to supplier error. If payment was made, a full refund will be issued.
Mandatory Hotel Fees
Resort fees, destination charges, or local facility fees are not always included and may be collected directly by the hotel at check-in.
Rental Car Booking Terms
General Conditions
All car rentals are governed by the rental company’s own agreement, signed at vehicle pickup. Travoassist.com is not a party to this agreement.
If rental details are incorrect due to supplier error, we may cancel the booking. Any payment made will be refunded.
Driver Requirements
- Minimum age: 19 years
- Drivers under 25 may incur a young driver fee
- Additional drivers cost extra
- Valid driver’s license and credit card required
- Specific car models are not guaranteed
For retail rentals, Travoassist.com is not the merchant of record. The rental provider charges you directly at pickup.
Taxes & Charges
Rental companies collect applicable taxes and fees based on location. Travoassist.com remits these to suppliers and is not a co-vendor.
Airport Parking Booking Terms
Travoassist.com acts as an agent for parking providers. Your contract is directly with the parking operator.
Booking Requirements
- Provide vehicle make, model, and registration
- Bring booking confirmation
- Present the card used for payment
- The signer must be the authorized vehicle custodian
Important Conditions
- No refunds for no-shows or cancellations under 24 hours
- Damage claims only for proven negligence
- Claims not accepted after exit
- Follow arrival instructions carefully
Pricing & Payments
- Full payment required at booking
- Rates may change without affecting confirmed bookings
- Vehicles may be retained until balances are settled
- Cheques not accepted
Parking Cancellation Policy
- All cancellations must go through Travoassist.com
- Booking fees are non-refundable
- Refund eligibility varies by provider
- No refunds for unused time
- Parking may be cancelled due to strikes, space limits, or technical issues
Cruise Booking Terms
Pricing
Cruise prices are per person (double occupancy) and exclude airfare, port fees, and taxes unless stated. A non-refundable processing fee applies.
Cruise lines may impose fuel surcharges. Prices vary by ship, date, category, and port.
Passenger Name Accuracy
Names must match government ID exactly. Corrections may incur fees.
Baggage
Baggage limits are set by the cruise line and may change without notice.
Special Requirements
For infants, medical needs, meals, or accessibility, contact Travoassist.com before booking.
Cruise Cancellations & Refunds
| Days Before Departure | Cancellation Fee |
|---|---|
| 91+ Days | $150 |
| 61–90 Days | $300 |
| 46–60 Days | 50% of fare |
| 31–45 Days | 75% of fare |
| 0–30 Days | 100% of fare |
Late payments may result in cancellation. No changes once travel begins.
Online Service Fees
| Service Type | Applies To | Fee |
|---|---|---|
| Air Bookings | UK & International | Up to $75 per passenger |
| Hotel Bookings | All Hotels | Up to $35 per night |
| Car Rentals | All Rentals | Up to $40 per rental |
| Cruise Bookings | All Cruises | Up to $200 per passenger |
Accessibility Information
We do not maintain detailed accessibility information. Travelers with accessibility needs should contact the travel provider directly before booking.
International Travel Advisory
International travel involves inherent risks. You are responsible for ensuring that you meet all passport, visa, health, and entry requirements for your destination and any transit countries.
We strongly recommend reviewing official UK government guidance before booking and traveling.
Travoassist.com is not responsible for denied entry, missed flights, or losses resulting from failure to meet travel requirements.
Currency & Exchange Rates
Bookings may be priced and charged in different currencies based on your location or selection at checkout. Exchange rate fluctuations may cause differences between the quoted price and the amount charged by your bank. Travoassist.com is not responsible for exchange rate variations or any bank-imposed conversion or international transaction fees.
Credit & Debit Card Payments
A booking is confirmed only after payment authorization and a confirmation email is issued. Some bookings require advance payment. For security reasons, high-risk transactions may be held for verification.
By completing a booking, you authorize Travoassist.com and its payment processors to charge your card for ticket issuance, verification, changes, cancellations, refunds, and related services.
Offers & Discounts
Promo codes offered by Travoassist.com apply to our service fees only unless stated otherwise.
- Non-transferable
- No cash value
- One-time use per customer
- Discount equals the lesser of the promo value or service fee
Promo codes must be entered at checkout and cannot be combined with other offers. Travoassist.com may modify or withdraw promotions at any time without notice.
Conclusion
By using Travoassist.com, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use and all related policies and booking conditions.
