Privacy Policy
Effective Date: April, 4, 2026
1. Introduction
Travoassist.com (“Travoassist,” “we,” “us,” or “our”) is committed to maintaining the trust and confidence of our travelers. We understand that your privacy is paramount, especially when handling sensitive travel details. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your information across all our digital platforms, including our website (www.travoassist.com), mobile applications, and all interactions with our customer service and support channels (collectively, the “Services”).
We have designed this policy to comply with applicable federal and state privacy laws. By accessing our Website or utilizing our Services, you acknowledge that you have read, understood, and agreed to the data practices described in this Privacy Policy, as well as our Terms and Conditions.
2. Personal Information We Collect
“Personal Information” refers to data that identifies you as an individual or could reasonably be linked to you. We collect the following categories of information:
- Identity & Contact Data: Full legal name, residential address, telephone number, and email address.
- Financial & Billing Data: Payment details (credit/debit card information), billing address, and transaction history.
- Travel Identifiers: Passport details, visa information, Known Traveler Numbers (KTN), or Redress Numbers.
- Booking Logistics: Detailed records of flight, hotel, car rental, or other travel-related services.
- Preferences & Special Requirements: Voluntary data regarding dietary restrictions, medical/accessibility needs, or preferred seating.
- Digital & Technical Data: Device identifiers, IP addresses, cookies, and usage-based analytics.
- Inferred Data: Insights derived from your interactions with our Services to better anticipate your travel needs.
Travel Companion Consent: If you provide information about a third party (e.g., a travel companion), you represent and confirm that you have obtained their express consent to share their data with Travoassist for the purposes outlined in this policy.
3. How We Collect and Use Personal Information
We gather data through Direct Interactions (bookings and support), Automated Technologies (cookies and web beacons), Offline Communications (recorded support calls), and Third-Party Sources (social media or marketing partners).
We utilize this information to:
- Execute Services: Process reservations, payments, and issue booking confirmations.
- Provide Support: Facilitate inquiries, manage itinerary changes, and process refunds.
- Personalize Marketing: Deliver tailored travel offers, promotions, and deals based on your interests.
- Ensure Security: Protect against fraud, troubleshoot technical issues, and enforce our Terms and Conditions.
- Legal Compliance: Adhere to federal and state regulations, including security screenings and tax reporting.
4. Analytics, Advertising, and Remarketing
Like many e-commerce platforms, Travoassist and our partners collect technical and behavioral data to personalize your experience and deliver relevant advertising.
- Advertising Data: We track interactions with ads, cookie IDs, and device-specific advertising IDs.
- Remarketing: Travoassist.com utilizes third-party vendors, such as Google Ads, to serve advertisements on our behalf across the internet. These vendors use cookies and web beacons to serve ads based on your past visits to our website.
- Data Collection Tools: We use industry-standard tools including cookies, pixel tags, SDKs, and APIs to measure and improve our marketing efforts.
5. Disclosure of Personal Information
We share your information with trusted partners only as necessary to provide our Services:
- Travel Suppliers: The airlines, hotels, and car rental agencies that fulfill your travel arrangements.
- Service Providers: PCI-compliant payment processors, IT hosting services, and customer support vendors.
- Corporate Transactions: Potential partners in the event of a merger, acquisition, or sale of assets.
- Legal Obligations: To comply with law enforcement requests, court orders, or to protect the safety and property of our users and Travoassist.
6. Third-Party Integrations
Our platform may contain links to external websites or social media features (e.g., “Share” buttons). Travoassist is not responsible for the privacy practices of these third parties. We encourage you to review their specific privacy policies before providing them with your information.
7. Advertising, Tracking, and Opt-Outs
Travoassist partners with ad networks, retargeting providers, and social media platforms to deliver interest-based advertising. These partners collect data regarding your browsing behavior to serve relevant travel deals.
- Personalized Advertising: Google utilizes cookies and device identifiers to serve ads based on your previous visits to www.travoassist.com. This allows us to re-engage past visitors with tailored messaging.
- Global Privacy Control (GPC): Our website recognizes and honors GPC signals. If your browser is configured to send a GPC signal, we will automatically opt you out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising.
- Opt-Out Channels: You can limit or opt out of targeted advertising via the following platforms:
- Google Ad Settings: Control how Google serves ads to you.
- Network Advertising Initiative (NAI): Centralized opt-out for many third- party vendors.
- Digital Advertising Alliance (DAA): Comprehensive control for interest- based ads.
- Device Settings: Use your mobile device settings to limit "Ad Tracking."
8. Data Security
Travoassist acts as the Data Controller. We implement multi-layered safeguards—including SSL (Secure Socket Layer) encryption, enterprise-grade firewalls, and strict internal access controls—to protect your personal information.
Important: While we maintain high security standards, no internet transmission is 100% secure. If you believe your interaction with us is no longer secure, please notify us immediately at info@travoassist.com
9. Your Privacy Choices
- Marketing Communications: You may unsubscribe from promotional emails at any time via the "Unsubscribe" link in any email or by contacting us.
- Access & Corrections: You have the right to access, update, or request the deletion of your personal information. To protect your security, we will verify your identity (typically via the email address on file) before processing these requests.
10. EEA and UK Privacy Rights (GDPR)
For residents of the European Economic Area (EEA) and the United Kingdom, Travoassist complies with the General Data Protection Regulation (GDPR) and the UK Data Protection Act.
Legal Basis for Processing: We process your data under the following legal frameworks:
- Contractual Necessity: Required to fulfill your flight, hotel, or car rental bookings.
- Consent: Provided when you opt-in to our travel newsletters.
- Legal Obligation: Compliance with tax, aviation security, or anti-money laundering regulations.
- Legitimate Interests: Operations involving fraud prevention and service optimization.
Your International Rights:
- Right to Erasure: Also known as the "Right to be Forgotten," you may request data deletion, subject to our legal retention requirements.
- Data Portability: Request a copy of your data in a structured, machine-readable format.
- International Transfers: As a US entity, your data will be transferred to the United States. We use Standard Contractual Clauses (SCCs) and other recognized legal mechanisms to ensure your data remains protected during these transfers.
11. Data Retention
Travoassist retains your Personal Information only for the duration necessary to fulfill our travel services, comply with federal and state legal obligations (such as IRS tax record requirements), or resolve potential disputes. When data is no longer required for these purposes, we employ secure deletion methods or anonymization protocols to ensure your information cannot be reconstructed.
12. Third-Party Disclosure & Trusted Partners
We do not sell your data to third parties for independent marketing. We disclose your information only to "Trusted Partners" who are essential to your travel experience. These partners are contractually bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than the specific service authorized by Travoassist.
Our Trusted Partners include:
- Travel Service Providers: Airlines, hotel chains, and car rental agencies required to fulfill your specific bookings.
- Google (Analytics & Advertising): We share specific data (such as IP addresses and site interactions) with Google to analyze website performance and serve you relevant travel advertisements. This ensures the deals you see are aligned with your interests.
- Payment Processors: We utilize secure, PCI-compliant gateways to handle credit card transactions. Travoassist does not store your full credit card details on our local servers.
- Safety & Compliance: We may disclose information if required by law or to protect against credit risk, identity theft, and fraud.
13. California Privacy Rights (CCPA/CPRA)
This section applies exclusively to residents of California under the California Consumer Privacy Act (CCPA) , as amended by the California Privacy Rights Act (CPRA).
1. Notice at Collection We collect the following categories of information for business purposes:
- Identifiers: Name, email, IP address, and passport number.
- Commercial Information: Records of travel services booked or considered.
- Internet Activity: Browsing history and engagement with our advertisements.
- Geolocation Data: Precise location (if enabled on your mobile device).
- Sensitive Personal Information: Passport numbers and precise location (processed only to facilitate travel bookings).
2. Your Right to Opt-Out of "Sharing" While Travoassist does not "sell" information for money, we do "share" data with third parties like Google for cross-context behavioral advertising.
- How to Opt-Out: You may request that we stop sharing your data by clicking the "Do Not Sell or Share My Personal Information" link in our website footer or by enabling a Global Privacy Control (GPC) signal in your browser.
3. Your Additional Rights
- Right to Know & Access: Request a summary of personal information collected since January 1, 2022.
- Right to Delete: Request data deletion, subject to legal and tax retention exceptions.
- Right to Correct: Request the correction of inaccurate personal information.
- Right to Limit Sensitive Data: Limit our use of sensitive info (like passports) to only what is strictly necessary for travel fulfillment.
4. Exercising Your Rights: To submit a request, please email info@travoassist.com with the subject line "California Privacy Request" or call +1 (844) 204-3120.
14. Use by Minors and Sensitive Data
- Minors: Our Services are not directed at individuals under 18. We do not knowingly collect data from minors.
- Sensitive Information: We request that you do not share sensitive data (e.g., political beliefs, criminal history, or biometric data) through our Services unless it is a specific medical requirement for travel.
15. Updates to this Policy
Travoassist reserves the right to update this Privacy Policy periodically. Changes will be posted here with a revised “Effective Date.” Your continued use of our Services following these updates constitutes acceptance of the revised terms.
16. Contact Us
For questions or to exercise your privacy choices, please reach out to our New York headquarters:
Email: info@travoassist.com
Address: 447 Broadway FL 2, New York, NY 10013, USA
Phone: +1 (844) 204-3120
