Booking Changes and Charges
When you make a reservation through Travoassist.com, please be aware that any changes or cancellations may be subject to fees set by airlines, hotels, cruise lines, or other travel service providers. These charges vary based on the provider, type of service, and the specific fare or booking conditions.
In most cases, modification or cancellation requests must be made at least 72 hours before departure, although some providers may require more notice. To avoid unexpected costs, we strongly recommend contacting our customer support team so we can review the rules that apply to your booking before you proceed.
Ticket Refund Rules
Most tickets booked through Travoassist.com are non-refundable, in line with the policies of our service providers. If your fare allows cancellations, you may receive a travel credit with the same provider and traveler name, subject to their terms and expiration rules.
All cancellations must be requested before the scheduled departure. Requests made after departure are typically not permitted. If you use a credit for a new booking, you will be responsible for any fare difference. Our support team is available to explain your ticket restrictions and help guide you through the process.
Cancellation Fees and Refund Eligibility
Below is a general guideline on how cancellation penalties may apply based on when you cancel:
Days Before Departure – Cancellation Fee – Refund Eligibility
| Days Before Departure | Cancellation Fee | Refund Eligibility |
|---|---|---|
| 90+ days | No penalty (Full refund) | ✅ Full refund (minus non-refundable deposits) |
| 89–75 days | Deposit forfeited | ❌ No refund of deposit |
| 74–61 days | 50% of the fare | ❌ Partial refund |
| 60–31 days | 75% of the fare | ❌ Small refund, if any |
| 30–0 days | 100% of the fare | ❌ No refund (full penalty) |
Refund Eligibility and Process
To be eligible for a refund, your ticket or package must allow cancellations under the provider’s fare rules, and you must submit your request through Travoassist.com. “No-show” bookings (failing to board or use the service) are generally non-refundable.
In some cases, we may request a waiver from the provider on your behalf, but approval is entirely at the provider’s discretion.
Once your request is submitted, you will receive an email confirmation with a tracking number. This only confirms receipt of your request—it does not mean the refund has been approved.
If approved, refunds are processed according to the provider’s policy and may take 60–90 days to appear on your original form of payment. Supplier penalties are usually deducted from the refund amount. Our service and booking fees are non-refundable, and an additional per- passenger service fee may apply for handling approved refunds.
If a provider declines the refund, any applicable post-ticketing service fees will be returned within 21 business days.
